| Looking after our customers |
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Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with currys-ishop.co.uk. Please read them carefully and print and keep a copy for reference at the time you make an order. We may change these terms and conditions at any time. Any change will take effect on the date it is posted onto the site. You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones. |
| Pricing |
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All prices are in £ sterling inclusive of VAT and exclusive of delivery. Delivery charges can be found under the 'delivery and returns' section within the Information option. They are also shown when you place items in your basket. You may pay by any major credit card or debit card, for a full listing please refer to the ‘Ordering’ section within the information option. Payment is deducted when your order is despatched. Prices, offers and products are subject to availability and may change before (but not after) we accept your order. We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it. |
| Accepting orders and security |
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WEBSITE TRANSACTIONS: When you place an order we will treat it as an offer to buy. We will send an e-mail to confirm receipt. If we accept your order, we will despatch the product(s), at which point we make a legal contract with you. For purchases from this website we will send you an email to confirm despatch. Payment will be processed at the point the goods are despatched. We will be entitled to refuse to accept your order if we feel it necessary, in which case we will contact you as soon as we can to let you know. When you order you will have an opportunity to check the details and correct any input errors. TELEPHONE ORDERS: Provided your chosen goods are available we will process your payment and give you an order confirmation number while you are on the phone to us. We do not send confirmation emails to telephone customers. When deciding whether or not to accept your order we may use certain information about you, including any received from your card issuer. This helps to protect you and us against fraudulent transactions. We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method. PROMOTIONAL CODES: Only One discount can be used per order. |
| Age requirements |
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If you order a product where a minimum age requirement is indicated, by ordering you confirm you are of the required age. |
| Miscellaneous |
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Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. Manufacturer’s names and numbers are used for reference purposes only. We offer original and/or generic alternatives which are highlighted accordingly. These terms and conditions only cover currys-ishop. Any other web sites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content of the websites which are not under our control. These terms and conditions do not affect your legal rights. We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts. We reserve the right to change these terms and conditions at any time and without notice. Any such changes will take effect when posted on the website (currys-ishop) and it is your responsibility to read the terms on the website each time you place an order. By placing an order you are indicating your acceptance to be bound by the latest terms and conditions. A full copy of the current terms and conditions are also available by applying in writing to currys-ishop P. O. Box 4812, Birmingham, B9 4BL. currys-ishop is a trading name of DSG Retail Limited, Maylands Avenue, Hemel Hempstead, Hertfordshire, HP2 7TG, registered in England, No. 504877. currys-ishop is operated on behalf of DSG Retail Limited by Connect Distribution Services Limited, Connect House, Talbot Way, Small Heath, Birmingham, West Midlands B10 0HJ, registered in England, No. 3004798. |
| Important safety information |
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Please read the following safety information carefully:
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| UK Delivery |
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We understand that you don't want to be kept waiting for your order. That's why we offer a choice of delivery; Standard and Next Day. |
| Standard Delivery |
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Using Standard Delivery your items will usually arrive within 3 to 5 working days*, providing they are in stock. The charge for Standard Delivery is £3.98 for all stock items. |
| Next Day Delivery |
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Our charge for using the Next Day Delivery service is fixed at £8.99, regardless of your order value. Provided that your item(s) are in stock they will be delivered the next working day* if ordered before 5pm. Orders placed after this time will be delivered the day after next. To clarify, an order placed after 5pm on Monday would be due to arrive on Wednesday. All Next Day Delivery orders are delivered by DHL between the hours of 7.30am and 9pm. A signature is required to confirm delivery. Certain postcodes are excluded from our Next Day Delivery service click here for details Remember, you can track the progress of your order at any time using our Order Tracking Facility. Please note that all prices stated apply to online orders only. Delivery charges for telephone orders may vary. |
| Eire Deliveries |
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We are unable to offer an Next Day Delivery service to Eire. There is one fixed delivery rate of £6.99 |
| Stock indication |
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We use a stock indication system on our website to indicate the likely timescale for dispatch. All timescales and stock levels are intended as a guide. |
| Order items with different stock status |
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If you order products with a different status, for example one in stock item and one with an expected delivery of up to 21 day, we will deliver the in stock item immediately and the other item as soon as it is available. |
| Unavailable items at point of order |
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We will ship available items at the time of order and unavailable items separately as they become available. Please note you will pay the delivery charge only once. |
| Lost/damaged items and failed delivery |
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In the unlikely event that one of your products is damaged in transit all claims must be in writing. Damaged goods must be retained in case we need to arrange an inspection. In the case of non-delivery, please allow 10 days in case it has been delayed. |
| Returns & refunds |
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There may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible by asking for your invoice number and postcode. DUE TO THE AUTOMATED PROCESSES WE HAVE AT OUR CENTRAL DISTRIBUTION CENTRE WE REGRET WE CANNOT ACCEPT RETURNS UNLESS THEY HAVE OUR AUTHORISATION CODE FOR RETURNS DISPLAYED ON OUTER PACKAGING FOR RECOGNITION AND PROCESSING PURPOSES. |
| Unwanted goods, or Items you have Ordered in Error |
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We hope you will be delighted with our product and service, but should you change your mind or have selected a wrong item in error and wish to return product(s) to us. You should inform us of your decision within 14 days from the date on which you received the item(s). We will allocate an Authorisation Code, then issue a Returns Pack containing a Prepaid Returns Label and all details on how to return the item(s). This will ensure the safe arrival and identification of the goods at our Receiving Department. For Quality Reasons we have to inspect the items you have returned, not least to ensure they have been restored to us in full and good order. Upon completing a satisfactory validation of the goods returned, we will refund you any money paid for the product, less the return carriage fee, which will normally equate to the outbound carriage charge. We will normally process your refund within 10 working days of our receiving your return. Refunds are made using the same form of payment as used to make the original transaction. We ask you to ensure your unwanted product is complete, unused and in 'as new' condition (e.g., if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging in any way). It should be returned with the original box, packing and accessories. Pre-recorded videotapes, DVDs, CDs, Minidiscs and other software must be sealed. Any 'Free Gifts' received with the product must also be returned. In the unlikely event of there being any problems concerning the goods restored to us or the processing of a refund we will contact you by the fastest possible means. We cannot cancel your purchase when:
To inform us of Unwanted goods/Items you have ordered in error - Click Here |
| Faulty goods: |
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The following are guidelines. Wherever possible we will respond to your individual circumstances. If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a replacement or repair. We will always offer you the choice of a replacement or refund if the fault occurs within 28 days of delivery. We will allocate an Authorisation Code, then issue a Returns Pack containing a Prepaid Returns Label and all details on how to return the item(s). This will ensure the safe arrival and identification of your return at our Receiving Department. For Quality Reasons we have to inspect the items you have returned. Then, subject to satisfactory inspection and test of the goods by our inspectors we will process a refund, replacement or repair for you, whichever is appropriate. PLEASE BE SURE TO ENTER BRIEF DETAILS OF THE FAULT WITH YOUR PRODUCT IN THE COMMENTS BOX. Please ensure that your product(s) are accompanied by the original delivery note. To qualify for a refund or replacement the product must be:-
This guarantee does not cover faults caused by accident, neglect, misuse or normal wear and tear, for consumable items (e.g. batteries, camera films, ink cartridges etc) the guarantee period is three months from delivery. Spares that have to be fitted internally are also guaranteed for three months, provided they have been fitted by a suitably qualified and competent person. If a pre-recorded videotape, DVD, CD, Minidisk or other software is faulty under guarantee we will happily exchange it for the same title or refund your money. Should you wish to report a Faulty Item - Click Here |
| Items Received Damaged: |
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We and our carriers take the greatest possible care to see that your order is delivered in pristine condition. However in the unlikely event that you take delivery of a parcel which shows signs of damage. Please, where a signature is required, sign that the parcel IS DAMAGED, then please report the damage WITHIN 3 WORKING DAYS via this web site or by calling our Customer Service Department. We will then allocate an Authorisation Code, then issue a Returns Pack containing a Prepaid Returns Label and all details on how to return the item(s).Then; subject to satisfactory inspection and test of the goods by our inspectors we will process a full refund. Please ensure that your product(s) are accompanied by the original delivery note. You may wish to order your replacement item on line, or by calling our Sales Team. Should you wish to report a Damaged Item - Click Here |
| Correct Product Ordered Wrong Item Supplied: |
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Our Quality System ensures we check that items sent out match the order placed. Sometimes errors can occur. We apologise if we have mistakenly sent you a product which does not match the details on your agreed order. We will of course send you a returns pack to enable you to return the items to us. Please help us to take corrective action by selecting one of the following reasons to insert in the comment box.
PLEASE BE SURE TO ENTER BRIEF DETAILS FROM THE REASONS ABOVE IN THE COMMENTS BOX. Should you wish to report a Wrong Item - Click Here |
| Important safety information |
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Please read the following safety information carefully:
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| currys-ishop is a secure shopping site |
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We recognise the importance of security regarding credit card information you send us over the Internet. We take all the necessary precautions to protect our customers' personal information and to store it securely. You can check that you are shopping in a secure environment by looking for a locked padlock icon (Internet Explorer and Firefox) in the grey bar at the bottom of your screen. This will appear on any page where you are entering personal information (such as your credit card details) – no other page will transmit information about you. Sensitive information that is transmitted to us online (such as credit card numbers) are encrypted and transmitted to us securely. In addition, access to all of our users' information, not just the sensitive information mentioned above, is restricted. Also, the servers on which we store personally identifiable information are kept in a secure environment. At currys-ishop we utilise the industry-standard Secure Sockets Layer (SSL) technology to encrypt all your personal information including debit or credit card numbers, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet. Other than when we process your original payment or process a refund for you, your credit card details are displayed in a truncated form with only the first 4 digits and the last 4 digits visible. For example your receipt will print a partial credit card number in this way. This means that you will be able to check which card payment was taken against, but in the unlikely event of your parcel being stolen, your full credit card number would not be revealed. In order to help safeguard unauthorised use of your credit or debit card we check the security code located above the magnetic strip on the back of your card and also the address provided on the order with the address set against the card. This means that you can be rest assured that partmaster.co.uk takes all the necessary steps to ensure shopping with us is safe. Should you wish to speak to us about a previously confirmed order, our staff will never ask you to quote your full credit card. |
| Verified by Visa and MasterCard® SecureCode™ |
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At the point in the order process where you enter your card details our e-commerce system will request confirmation that the details provided are correct as explained in the sections above. Most banks now include the Verified by Visa and MasterCard® SecureCode™ virtual ‘card present’ environment. These are additional security systems which may appear as part of the final stages of the ordering phase. Should your bank use one of the above systems you will be prompted to enter a password or code in order to proceed. The web page which prompts for this information is provided by your bank where you use a Visa or Mastercard® credit or debit card. The information transmitted from this page is between you and your bank and is in no way used or processed by us. As soon as the card/password is verified you will be returned to our web site to complete your order. At the point at which this page displays, one of two things will happen. You will be prompted to enrol in the respective cards scheme, where you have not already done so (you will be prompted to create a password or code as part of the enrolment process), alternatively you will be prompted for your password if already enrolled. Customers can contact or visit their banks website for more information and to enrol independently of this or any other web site. MasterCard®SecureCode™ explained Every time you pay online at participating retailers, you will be automatically prompted to enter your own private SecureCode™ - just like entering a PIN at a cash machine. In seconds, you gain added protection while shopping online. For more information regarding MasterCard®SecureCode™ click on the image below 
Verified by Visa explained Protection from fraudulent transactions and the costs associated with it is provided to retailers and customers get the reassurance they need to spend with confidence. For more information regarding Verified by Visa click on the image below 
*Please note that if you choose to order via any method other than via this web site then prices shown on this web site may differ to prices quoted and/or charged. |
| Who we are |
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In this Privacy Policy references to "we" and "us" are to DSG Retail Limited trading as currys-ishop, partmaster.co.uk, Dixons, Curry's Digital, Currys, PC World and The Tech Guys company number 504877, registered office Maylands Avenue, Hemel Hempstead, Hertfordshire HP2 7TG and to our appointed agent for the operation of currys-ishop, Connect Distribution Services Limited, company number 3004798, registered office Connect House, Talbot Way, Small Heath, Birmingham, West Midlands B10 0HJ |
| What information we collect and how |
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The information we collect via this website may include: (1) Any personal details you type in and submit, such as name, address, email address, etc. (2) Data which allows us to recognise you, your preferences and how you use this website. This saves you from re-entering information when you return to the site. This data is collected by cookies from your navigation around the site. A cookie is a small amount of data which we send to your computer. The data is then stored on your browser or hard disk. Most web browsers can be set to prevent you from receiving new cookies, notify you before accepting cookies or to disable cookies altogether. Details about this can normally be found in the Help facility provided with your browser. If you disable cookies, the site will not operate correctly on your computer. The cookies store information only for as long as you are viewing the website. (3) Your IP address (this is your computer’s individual identification number) which is automatically logged by our web server. This is used to note your interest in our website. (4) Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers). |
| What we do with your information |
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Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:- (1) to process your order, to maintain guarantee records and to provide after-sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service); (2) to carry out security checks (this may involve passing your details to Experian Limited, or another credit reference agency, who will check details we give them against public and private databases and may keep a record of that check to use in future security checks - this helps to protect you and us from fraudulent transactions); and (3) to comply with legal requirements 4myipod is a subsidiary of DSG international plc and we may need to pass the information we collect to other companies within our group for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use our site and issuing our emails for us. currys-ishop.co.uk would also like to inform you of various promotions, goods and services that may be of interest to you. These would come from any of our chains, including currys-ishop.co.uk.co.uk, partmaster.co.uk, Dixons, Currys Digital, Currys and PC World, from our affiliates including The Tech Guys, or from carefully selected third parties. You may be contacted by post, email, telephone, SMS or such other means as we regard as appropriate, including new technology. If you wish to receive these communications, please tick the "Yes" box when entering your personal details. You may unsubscribe at a later date, if you wish - see "Your rights" section below. |
| Your rights |
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(1) You can ask us to update your personal information by emailing precise details of your request to privacy@partmaster.co.uk. Please ensure you type "update" in the subject line of your email. (2) You can ask us not to send you future marketing communications. To do this, simply email privacy@partmaster.co.uk Type "No Marketing" in the subject line and then the following in the main text:-
We will then suppress your data from all direct marketing, although we will still keep it for processing your order and fulfilling customer service and after sale obligations. Alternatively, you can post your request to the address in (3) below (3) You also have the right to request a copy of any personal information we hold about you. To do this, simply write to us at the following address, enclosing a cheque for £10 payable to DSG Retail Limited to cover our administration costs:- Customer Services (Data Subject Request) DSG Retail Limited Maylands Avenue Hemel Hempstead Herts HP2 7TG |
| Other websites |
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This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours |
| Website terms of use |
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© DSG International Limited and/or Connect Distribution Services Limited The contents of this website are variously the copyright of DSG Retail Limited, Connect Distribution Services Limited or other copyright owners and are protected by copyright law. All brand names and product names used on this site are registered trade marks or trade names of their respective holders. You may read and print only the material contained on this website solely for personal and non-commercial use. You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this web site without prior written consent. By using this website you agree not to intentionally misuse it. This website may contain hyperlinks to other websites completely unrelated to us; we are not responsible for the content or practices of such websites. Service on this website may be interrupted occasionally and errors may occur. Use of this website is governed by English law and you submit to the exclusive jurisdiction of the courts in England. |
